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Return and Exchange Policy

At THE SPARKLE SIGN, we aim to ensure your satisfaction with every purchase. Below are the details of our return and exchange policies.

Exchange Policy

 If the size is unsuitable or the product has a quality issue, we are pleased to offer a one-time free exchange. Please contact us at support@thesparklesign.com to initiate the exchange process.

Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

The item must be in its original condition (unworn, unused, with tags, and in its original packaging).

You must provide a receipt or proof of purchase.

How to Return

To start the return process, contact us at support@thesparklesign.com. If your return is approved, we will provide:

A return shipping label.

Detailed instructions on how and where to send your package.

Return Address: Room 801, Building 43, No. 168 Lane, Shiquan East Road, Putuo District, Shanghai, China

Order Cancellation Policy

Orders can be canceled within 24 hours. If the cancellation request is made within the 24-hour preparation period and before the order has been shipped, the cancellation will be accepted as per the website’s policy. Orders that meet these criteria are eligible for cancellation.

Please note:

The cost of return shipping is at your own expense for returns made for any reason.

Items sent back without prior authorization will not be accepted.

Upon receiving and inspecting your return, the total amount of your order will be reimbursed.

For any questions regarding returns or exchanges, feel free to reach out to us at support@thesparklesign.com.