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CUSTOMER EXPERIENCES

Trusted and Treasured

Amelia R.

This ring is an absolute masterpiece! The aquamarine's ice-blue tone is breathtaking, and every detail is crafted to perfection. The 925 silver with platinum plating gives it a luxurious and durable finish. I wear it every day, and it still looks as brilliant as new. Truly impressed with the quality!

Isabelle T.

I love how versatile this ring is—it complements any outfit! Whether it’s for a wedding, a business meeting, or casual wear, it elevates my entire look effortlessly. The design is simple yet elegant, perfect for women who want to stand out. I feel more confident and stylish every time I wear it!

Emily W.

I was pleasantly surprised when the ring arrived earlier than I expected! The packaging was beautiful and kept the ring perfectly protected. This was my first time shopping here, and the experience exceeded my expectations. The care and efficiency with delivery were outstanding. Highly recommend!

Sophia L.

The entire process, from ordering to receiving the ring, was seamless! Customer service was quick and professional, answering all my questions. I wasn’t sure about the size, and they even provided detailed guidance to help me get the perfect fit. Such a thoughtful and pleasant shopping experience!

FAQS

Q: What are the shipping times?
A: Shipping time varies by calculation method:

  • 7 business days (Monday to Friday).
  • 10 calendar days (including weekends and public holidays).

Q: What is the total delivery time?
A: The estimated total delivery time is:

  • 7-9 business days (if calculated by business days).
  • 10-12 calendar days (if calculated by calendar days).

Q: Are taxes included in the prices?
A: Yes, all prices displayed on our website include applicable taxes. The price shown is the final amount you pay.

Q: Can I exchange an item?
A: Yes, we offer a one-time free exchange for size issues or product quality concerns. Contact us at support@thesparklesign.com to initiate the process.

Q: How long do I have to return an item?
A: You have 30 days from the date you receive your item to request a return.

Q: What are the conditions for a return?
A: The item must be:

  • In its original condition (unworn, unused, with tags, and in original packaging).
  • Accompanied by a receipt or proof of purchase.

Q: How do I start a return?
A: Contact us at support@thesparklesign.com. If approved, you’ll receive:

  • A return shipping label.
  • Instructions on sending back your item.

What payment options do you offer?
We provide secure and convenient online payment options to enhance your shopping experience. Choose from popular methods such as PayPal, credit cards (Visa, MasterCard, American Express), and more.

What are lab-grown diamonds?
Lab-grown diamonds are created in labs that replicate natural conditions. They are chemically, physically, and visually identical to mined diamonds but are more eco-friendly and affordable.

Do lab-grown gemstones retain value?
Lab-grown gemstones are prized for beauty and practicality, not investment. Our designs are elegant, high-quality, and perfect for daily wear or gifting.

What materials are used in The Sparkle Sign's products?
Our jewelry features lab-grown diamonds or gemstones set in sustainable 14K gold or 925 sterling silver, ensuring exceptional quality and craftsmanship.

How should I clean my jewelry?

  • Daily Cleaning: Gently wipe with a soft cloth after wear.
  • Deep Cleaning: Soak in warm soapy water for 10-15 minutes, brush gently, rinse, and dry.
  • Avoid Chemicals: Keep away from perfumes, cleaning agents, and harsh chemicals.